About the Troubleshooting category

The most frequent issues in Prezi Video and troubleshooting tips on how to solve them.


I had been successfully practicing with using the video function to record audio over my slides. When I reloaded my presentation to record again, the functionality stopped completely. I have made sure that my laptop is up to date along with all extensions in google chrome. Flash is working just fine as well and my ad block is not on. I even restarted my computer and it still has not resolved the circle of death that pops up when I even just want to try and edit my presentation. Any suggestions?

I should add that if I open up Prezi video by itself, it seems to be working…but that doesn’t work for me since I need more text on my slides than using the video alone.

Also having this issue. Can not edit once I exited and returned to the website