Account/Payment FAQ

License
I’d like to cancel my subscription
What will happen to my presentations after I downgrade to a Public plan?
I’d like to upgrade from Public to Edu Enjoy or EDU Pro
Can I merge two Prezi accounts?
I’d like to upgrade from Public to Enjoy/Pro
I have a Public/Enjoy license, why can’t I use Prezi Desktop?
I’d like to downgrade to the Public plan
I’d like to downgrade from Pro to Enjoy

Login
I can’t log in to my account
I have no access to my old email address but need to log in to my account
I forgot the email address I registered my account with
My email address isn’t recognised when signing in to my account (Invalid login)
I want to delete a presentation but I no longer have access to the account

Password
My password reset email hasn’t arrived
I’ve forgotten my password
The link in my password reset email is expired

Payment
I want a refund
I’m having problems paying on the website
I’m having problems renewing my license