All presentations dissapeared


I have been using prezi for awhile now and saved all my presentations. When I went to create a link for others to view, I received an error message and next thing I know, all the contents have disappeared from the main screen and I tried using the link and it is no longer available?? Where did my presentation go? I am using the free version.

Any feedback would be appreciated.



Hello, I am experiencing a similar issue. Can I support you with the edit link?

Prezi template disappeared together with all content

Could you please share a link to this presentation so we can check in our database?


The link is


I’ve checked this link but based on our database, it is deleted. Completely deleted presentations cannot be recovered, not even from our database, I’m afraid.

Could you recall what kind of error message you got, before the deletion happened?