Background image is gone and cant add a new one

Hi Prezi,

I don’t know what happened but it seems my background image is gone out of nowhere. Also i cant add a new one of my own as well as some of your backgrounds. It keeps showing me this “image”:

link: https://prezi.com/p/8e59chpztvqj/presentatie-nigel-michels/

I’ve tried it on several browsers but it didn’t work. It would be nice if you could fix it for me as soon as possible since i have a pretty important meeting tomorrow.

1 Like

Same problem

Hi,
I have just opened up my presentation to make some last minute changes (as it is actually due today!) … For some reason my template has disappeared, there is no background, and some headings have reconfigured themselves. ??
??
Please help, i have put so much work into this!
https://prezi.com/p/8xw6cisdfatb/copy-of-creative-arts-curriculum-pedagogy/

All of my pages just have a big square with a line through it!
anderson.lex88@gmail.com

Thanks

Hi Alexandra,

I see you used the same (creativity) template as I did. I think they somehow removed or changed the “creativity” background/template.
As for me i couldn’t select a new background either. I fixed it when I added these pop-ups to my browser privacy add-ons:

*prezi.com
*.prezi.com
*.static.prezi.com
*s3.amazonaws.com
*.prezi.com.s3.amazonaws.com
*prezi-a.akamaihd.net
*preziusercontent.com
*.preziusercontent.com
*.cloudfront.net
*.youtube.com
*.prezicdn.net
*.ytimg.com

Even though I couldnt use the creativity background i can now use other backgrounds.

Hope it works for you too.

Hello everyone :slight_smile: we are currently having an issue with the background image of the Creativity - Paint template. In order to fix it, please follow these steps:

  1. Remove the background image:

  2. Upload the original background image (you can download it here).

Please, let us know if you were able to do so :slight_smile: