Black screen - Can't edit my Prezi Next

I am a new user and just created my first Prezi with Prezi Next and am planning to resent later today. I was just reviewing the presentation again and to my frustration the presenter view isn’t loading correctly. Or rather, it loads, but the screens that are supposed to show where you are in the presentation are black. The text box with notes loads fine. I’ve tried re-booting to no avail. This worked fine last night. Help!

Could you please try if disabling the GPU support in the app solves the issue? You can find the steps in this thread:

In case it doesn’t help, could you please send us the presentation either via its link or via WeTransfer?

I have the same problem with mac, how Can I disactive GPU?

@Amir_Noori please see my answer above, it includes a step-by-step guide on disabling GPU. I hope it helps!

Your answer is for windows users, I’ve asked about mac , could you please help me to solve this problem as soon as possible? Because I have graduation presentation tomorrow morning.

You can use the steps as described here:

  1. Go to the  Apple menu and choose “System Preferences” and then go to “Energy” control panel
  2. Uncheck the box next to “Automatic graphics switching”
  3. Note the text which states this may decrease battery life on the MacBook Pro “When automatic switching is disabled, your computer will always use high-performance graphics. This may decrease battery life.” – if you are not OK with that do not disable this option
  4. Close out of System Preferences

I don’t have this option in my macbook, because I have only Intel HD 4000 .
My model is: macbook pro mid 2012 (Osx 10.12.5)
Is there any other solution for this? :frowning:

I have consulted with a specialist and am I afraid, that as you have an integrated and not a dedicated graphics card, there is, unfortunately, nothing that can be done as GPU disabling is not possible.

3 posts were split to a new topic: Black screen comes up in present mode

A post was merged into an existing topic: Prezi Next doesn’t work in Starbucks

We also faced the black screen error which was very annoying. It made editing or presenting almost impossible when using Google Chrome. Fortunately turning off the Hardware Acceleration solved the problem for us. So if anyone else is having the same problem, it might also help you!

fix prezi next black screen error

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I have tried all the suggestions over and there is a left black screen in edit … will use it in a few hours at the meeting and what do I do now? This seems like a waste of money on something that does not work

@Geir_Arne_Petterson, I have moved your post to the relevant thread. I am sorry you have encoutnered this issue. Have you tried the solutions offered above?

I can’t even start using Prezi. Just have a black screen that sometimes flashes the work area. If it doesn’t work soon- I want my money back! Tried live chat…still 1st in queue and no on responding. Since I can’t post video- I did a photo burst. Photo shows just a second or two. Top left, top right, bottom left, bottom right.

@Kelly_Dearing I’ve merged your post to the thread discussing the same issue, please check our troubleshooting tips above, I hope it helps!

Guys, I’ve found a simple solution for the BLACK SCREEN either on EDIT MODE or PRESENTER VIEW (I’m using Windows 10 HP computer with Nvidia Geforce):

  1. Rigth Click on "Prezi Next’ shortcut on desktop
  2. Click on “Run with Graphics Processor”
  3. Click on “High Performance NVIDIA Processor”

It seems that by doing this, the program will run with the NVIDIA processor instead of running with the integrated graphics processor (defalt).
The program runs perfectly now. The problem is solved for me.


I was working today, then the screen goed all black with a notice that i could not continue to work. I open the presentation and all is black and no menus:
Please help,
Tank you,

Hello @Lukspain_Observebroo, can you please try opening Prezi in a different browser? In case the problem persists most likely a firewall or another security software running on your computer is preventing you from accessing our site. I would suggest consulting this tutorial. If you need further assistance feel free to reach out to us.

A post was merged into an existing topic: Unable to Edit, Share or Present - Black screen

Apparently this solved my issue too… Thanks.

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