Camera is not working in Google Meet

Hello, I was working past week without a problem by using meet as a videoconference app. Today it became impossible to use the camera, the message is camera failed and it doesnt show presi video camera.
Any help?
Thanks in advance, i am using WINDOWS 10 and a build in camera

Hello @Juan_Ramon_Fernandez, our development team is currently investigating this issue and as soon as we have any details, we’ll share it in this thread.

Once again, we apologize for the inconvenience this is causing and appreciate your patience with this matter!

Hello community, our development team was able to find the origin for this issue, and the fix will come in the next release of the application. Meanwhile, we recommend you to run this installer in your computer, as that should resolve the issue for now :slight_smile:

Please, let us know if you were able to find the PV virtual camera in Google Meet afterwards!

I am new in using Prezi Video Conferencing. After watching Youtube videos on how to operate this, I cannot see the Prezi Video Camera as an option for my camera in Google Meet.

Hello @Dharyl_N_Bernardino, I’ve merged your message into the relevant topic. I kindly ask you to follow the steps below:

1- Check if your camera is working through this website: https://webcammictest.com/.
2- If you’re using an external camera, unplug it and plug it again in another port.
3- Uninstall both Prezi Video and Google Meet, turn off your computer, turn it on again and install both applications.

Let me know if any of these steps was helpful, I’m happy to assist.

This was very helpful! I can now use it for my online class. Thank you so much!

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A post was merged into an existing topic: Mirrored camera

Hey there!
Is this fixed yet?
I have the same problem in my macbook.

Hello @DANIELA_JARA_PATUELLI, did you check the recommendations mentioned here?

Hope to hear from you soon!

Hi @HoseinKolahi, I’ve merged your question to the relevant topic.

Please note that you might see your camera mirrored in Google Meet, but your audience should see your video in the proper orientation.

This is a feature of Google Meet. Hope this helps!

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Yeah, it worked!
Thanks a lot :star_struck:

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I open my presentation with the Prezi video application. My presentation looks normal in the Prezi video. However, my presentation reflected on the meet seems upside down. Presentation texts on Meet are reversed. no mirror option setting. (zoom also improves from these settings, but I can’t find the mirror option setting on the meet screen). I can email you a screenshot if you want.

Erkan,

ecifte@gmail.com

Hello @Uzm_Klinik_Psikolog, I’ve merged your question to the relevant topic.

Could you please check my answer above?

Hi!
Is this fixed yet?
I have the same problem in my macbook. The solution for windows don´t work in a mac.

Hi @Claudio_Nascimento, could you please advise what happens if you follow these steps:

  1. Check if your camera is working through this website: https://webcammictest.com/ .
  2. If you’re using an external camera, unplug it and plug it into another port.
  3. Uninstall both Prezi Video and Google Meet, turn off your computer, turn it on again and reinstall both applications. You can use this link to install Prezi Video.

Please let me know if that helps :slight_smile:

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Thank you very much, Erkan!
Works fine!

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