Cancelling Payment

I just need President to stop attempting to charge me for a membership I’m trying to cancel. The icon for cancelling isn’t available, does anybody know how to fix it? I just want to cancel any membership I have.

Hello @Andres_Rodriguez, your current account is connected to a Basic (free) plan, that’s the reason why you can’t see the cancellation button. Do you have any other account registered in Prezi?