Cannot delete my account

Account
#1

I have tried deleting my account using the feature in account setting but it keeps telling me I am entering the wrong password. How can this be because I logged in using the same exact password. Someone please help.

3 Likes
#3

i just changed industry on my profile, saved, and tried deleting again, it worked.

#4

Hey @Johny_Mirage could you try to reset your password here and then try deleting the account again?

#5

I tried this multiple times and still cannot delete my account. FIX THIS!

#6

Hey @nazmiye_berber I can confirm that the account under your current registration address has been deleted. Are you still experiencing issues? :slight_smile:

#7

Hi, I can’t delete an old account. I’ve tried before but it wasn’t successful. Please help me.

#8

Hello @Anahika_Moline1, could you please tell us what happens when you try to delete your account so we can investigate it?

Hope to hear from you soon!

#9

I have the same problem. Prezi is telling me I am using the wrong password to delete my account allthough it is the same I signed in with. As a customer I feel screwed, so please fix this issue.

#10

Hi @Marissa_Wennagel, your account seems to be deleted from our system.

#11

A post was split to a new topic: Deleting account

#12

A post was split to a new topic: Deleting Prezi account

#13

Hi I cannot delete my account, tried using the above steps. Please help.

#14

Hello @Alexandria_Ramoutar, have you tried resetting your password through this link?

Hope to hear from you soon!

#15

Hi @Catarina Yes I did! Unfortunately that did not work. When I input my password, tying to delete my account, the site said my password was incorrect. I also tried adjusting my industry as mentioned in earlier posts here, it still did not let me delete the account.

#16

Thanks for the confirmation @Alexandria_Ramoutar, you’re able to login in all devices with this new password, correct?

#17

Hi @Catarina, yes I can log in on all devices using the new password.

#18

@Alexandria_Ramoutar I’d then recommend you to reach out to our Abuse team through here, they will be able to assist with this matter :slight_smile:

#19

@Catarina okay, what “issue category/label” do you suggest I use?

#20

@Alexandria_Ramoutar you can choose the first option!

#21

@Catarina thank you! I look forward to resolving this.

1 Like