Cannot delete my account

let me get this straight, I no longer wants this Prezi account and I’m trying to delete it with no success.

They send me an email with a confirmation link who NEVER works, always says “404 error”. I mean, come on, be serious. All of your links works, except the link to delete my account. Very strange, to be honest.

And oh, I can’t contact support team directly, because I don’t have a premium account. Cheers!

Hello @Pedro_Luiz, I merged your post with the relevant thread.

Currently, in order to delete an account, you need to access the Account Settings page, as described in this article. Are you able to do so?

Hope to hear from you soon!

I can’t delete my account. I’ve seen other people posting about this issue as well. I’ve already tried changing the password and changing the industry as some comments suggests. However, I’m still unable to delete my account. A message keeps suggesting that I’m putting in the wrong password even though the password is autofilled, it can’t possibly be wrong.

This is very frustrating. Prezi doesn’t allow users to keep information private and has horrible customer care. Only accounts with subscription can access basic contact features like chatting with the Prezi team. This is a horrible experience.
Fix this issue immediately.

Hello @User_User, I’ve merged your question to the relevant topic.

Thanks for the details about your past troubleshooting steps. Autofilling the password might cause an issue here as it might have an older one saved. Could you please make sure to reset the password once more, and then type in the exact same password when you are trying to delete the account?