Cannot edit presentations

Hi,
When i try to edit a presentation appears always the message “we found problem in accessing to the editor option” https://prezi.com/p/mzhwpm1sei0u/business-process-analysis-and-decisional-systems/
Is this only a mine problem or of the system?
Because it is from yesterday that i can only see the presentations and not edit them.
I tried to open them in different computers with chrome but i obtain always the same message.

Hello @Francesco_Mora, I’ve tested out the presentation and was able to open it on my computer. I would suggest making sure your computer meets all the system requirements and that you are using the latest version of a supported browser. Please consult this tutorial. If you need further assistance feel free to reach out to me.

Hi,

Thanks for getting back to me.

During the day It restart to work properly and now i can edit.

Thank you again.

Kind regards.

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I cannot edit my prezi.

when i click on edit, it open in presentation mode and i cannot exit

PLEASE HELP!

Hi @Nour_hamwieh, could you please send me a link to your presentation?

Hi. When i try to edit a presentation appears the message We’re having trouble accessing the Prezi editor. Then i have copy of this presentation and i can edit the copy. But the first version of presentation is uneditable any more. And it happend with some of my presentations. For example https://prezi.com/p/maeoymw6v3tp/hr/ What could be the problem? And how can i delete this uneditable presentations?

Hello @Newmen_Newmen I was able to open the presentation on my computer. I would suggest making sure your computer meets all the system requirements and that you are using the latest version of a supported browser. Please consult this tutorial. If you need further assistance feel free to reach out to me.

Hello. the second day I can’t edit my presentation on which I worked recently.
Prezi gives an error when loading.
in other presentations there is no such problem. what to do?

I also cannot edit prezentation :sob:
https://prezi.com/p/2ttaafmnjk9u/presentation/

Hello @Elena_Miloserdova, can you please send us the URL of this presentation?

Hello @Ivan_Starikov, can you please try opening Prezi in a different browser? Also please make sure you have stable Internet connection and that your computer meets the system requirements.

Hi guys, there is something really wierd happenning with my presentation. I cannot upload or replace images and the worst part, I cannot download de presentation. I’m going to do my thesis presentation tomorrow! Please, I really need urgently your help!

NOTE: I have tried other browsers and all methods already mentioned in other replies!

Link for my presentation

https://prezi.com/elm1_kexeopg/?utm_campaign=share&utm_medium=copy&rc=ex0share

Hello @Artur_Potencio, I have investigated your presentation using the latest version of Google Chrome and I was able to edit it, as you can see in this video.

You need to allow Flash in your browser :slight_smile: Could you please try to copy and paste this URL in your browser: chrome://settings/content/siteDetails?site=https://prezi.com? After, just follow the instructions.

In order to be able to download your presentation, you need to have a Prezi Classic Pro or higher plan.

I try to open in firefox. Also doesn’t work. System values are bigger than in your article. 16gb RAM CPU I5. What else can I check?

Hi Catarina, I really appreciate your fast response about this topic. What is showed in this video I could do that too in that moment but I could not replace or upload any images as I said before. For solve this I tried to work the prezi through the internet of my phone! I do not know if there was something to do with the s3.amazonaws servers, but only with this method I could solve my problem, including download the presentation without any account upgrade!

Sorry if I was not more specific about my issue. Thank you for your kindness.

1 Like

Hello @Ivan_Starikov, are you not able to open any of your presentations or only one? Can you please send a screenshot?

I can only access “my presentations” but cannot access a single presentation to edit. Is anyone else currently experiencing this issue?

1 Like

Hello @Eric_Barenfeld, could you please give us some details about your issue? Is this happening in Prezi Classic or Next? Which browser are you using?

3 posts were split to a new topic: Payment issues

Very simple. I can’t open my editor. I searched for it i done everything that told me to do or read to. So i need help I need this in 2 days or i am in trouble. I am using google chrome and it is up to date. My laptops system is way better than requested. I am using prezi standart on web i can’t use prezi next cuz i need to buy plus i guess thats all i know please help