Cannot edit presentations

Hi,
When i try to edit a presentation appears always the message “we found problem in accessing to the editor option” https://prezi.com/p/mzhwpm1sei0u/business-process-analysis-and-decisional-systems/
Is this only a mine problem or of the system?
Because it is from yesterday that i can only see the presentations and not edit them.
I tried to open them in different computers with chrome but i obtain always the same message.

Hello @Francesco_Mora, I’ve tested out the presentation and was able to open it on my computer. I would suggest making sure your computer meets all the system requirements and that you are using the latest version of a supported browser. Please consult this tutorial. If you need further assistance feel free to reach out to me.

Hi,

Thanks for getting back to me.

During the day It restart to work properly and now i can edit.

Thank you again.

Kind regards.

1 Like

I cannot edit my prezi.

when i click on edit, it open in presentation mode and i cannot exit

PLEASE HELP!

Hi @Nour_hamwieh, could you please send me a link to your presentation?

Hi. When i try to edit a presentation appears the message We’re having trouble accessing the Prezi editor. Then i have copy of this presentation and i can edit the copy. But the first version of presentation is uneditable any more. And it happend with some of my presentations. For example https://prezi.com/p/maeoymw6v3tp/hr/ What could be the problem? And how can i delete this uneditable presentations?

Hello @Newmen_Newmen I was able to open the presentation on my computer. I would suggest making sure your computer meets all the system requirements and that you are using the latest version of a supported browser. Please consult this tutorial. If you need further assistance feel free to reach out to me.