Cannot play videos

video

#1

Im so sorry I am having a problem in chrome to play the videos. I even tried inserting them again and all I get in the black screen with the play button bud does not play.

Sorry for the trouble.


Inserting YouTube videos
#2

Hello, @Kyle_Keelen. Could you please send us a link to the presentation in question? We’d be happy to check.


#3

http://prezi.com/um0qyz1at2cb/?utm_campaign=share&utm_medium=copy

Lana,

Thank you for your assistance. Mr. Keelen’s Classroom. I have a few in there.


#4

Hello, @Kyle_Keelen. We have tested the presentation with the latest version of Chrome and it works on our end: http://support.prez.is/2ee9bbe72ea7.

Could you please let us know which browser you are using?


#5

chrome as well. We were given Brand New Teacher Stations so I am assuming I have latest edition as well. How do I check for what edition. So sorry for the trouble.


#6

No trouble at all, we’d be very happy to see what causes the issue and help you! :slight_smile:

You can check what version of Chrome you have by typing in chrome://version in your address bar.

Could you please also let us know what operating system you are using and whether all the videos are affected?

Also, if you have a new computer, please make sure it fits the system requirements.

Additionally, could you please switch to the old player and see if videos are visible that way?


#7

Dell and Windows newest version.

Google Chrome68.0.3440.106 (Official Build) (64-bit) (cohort: Stable)Revision1c32c539ce0065a41cb79da7bfcd2c71af1afe62-refs/branch-heads/3440@{#794}OSWindowsJavaScriptV8 6.8.275.26Flash30.0.0.154 C:\Windows\system32\Macromed\Flash\pepflashplayer64_30_0_0_154.dllUser AgentMozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36Command Line"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5 --flag-switches-begin --flag-switches-endExecutable PathC:\Program Files (x86)\Google\Chrome\Application\chrome.exeProfile PathC:\Users\kkeelen\AppData\Local\Google\Chrome\User Data\DefaultVariationsc134752e-1ece3553
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8834fcca-ca7d8d80Linkerlld-link


#8

Thank you. And do I gather correctly that the machine fits the
system requirements?

Also, could you please let us know what happens when you try to use the old viewer as suggested above?


#9

I just want to say THANK YOU so much for you patience and assistance!
I do fit the system requirement.

As to switch to old player? I am not sure how or what this means. I right clicked and such and not even getting that option.


#10

You are welcome, we’re here to help!

Please see how it can be done here: http://support.prez.is/fe16a63570f4.


#11

Yes, this worked. THANK YOU FOR THAT SCREEN CAST!!

Have a great day and sorry again for the trouble.


#12

You are very welcome! Should you have any issues, please let us know.