Can't access video option


#1

Can anyone help me figure out why adding a video isn’t an option for me? It is in the insert menu but it will not let me select it… what am I missing?


#2

I’ve tested your account and the video insert button worked fine on my computer. Do you use the online editor or the desktop application? In case the online editor, could you please tell me which browser? We had the best experience with Chrome.

It’s possible that the issue is connected to your network. Please make sure that JavaScript and cookies are allowed (white-listed) for

*prezi.com
*.prezi.com
*.static.prezi.com
*s3.amazonaws.com
*.prezi.com.s3.amazonaws.com
*prezi-a.akamaihd.net
*.preziusercontent.com
*.cloudfront.net
each for both http and https, in your browser and any firewall software, browser privacy add-on, etc. that you may be running on your computer.

Note: If you experience this issue from a protected network, you may need to ask the responsible IT person to make these adjustments for you. This is common if you are trying to access Prezi.com from an educational institution or a company network.

Please let me know how it goes.


#3

We also experienced that if there’s an adblocker running in your browser, it might cause some issues. Could you please try if disabling the adblocker fixes the issue?


#4

Thank you! It was my add blocker in my browser. I wasn’t thinking usually that’s my go-to troubleshoot thanks for reminding me!


#5

I’m very glad we managed to sort it out. Happy presenting!