Hi, I’ve upgraded my account and I can’t change privacy settings this is extremely URGENT please help!!!
Hello @Jon_Perriton, in case you have just upgraded your license I would suggest logging out and back into your account first. Also please note that it can take some time for the paid features to be enabled after upgrading. In case the problem still persists, please feel free to reach out to me.
Hi Sara, the problem didn’t resolve itself until I upgraded from the £12 month to a more expensive version £19 a month! But now seems fine. Hopefully we haven’t been billed twice for this?
Hello @Jon_Perriton, in this case you will only have to pay the price difference between the two subscriptions. If you need further assistance please let me know, I’d be happy to help.