Can't change privacy settings

Gareth_Vaughan · October 19, 2018, 8:33am

Hi,

I’ve recently upgraded to Plus but I am unable to change my privacy settings from Discoverable to Private.

this is the case for some presentations that I created in the trial mode and for presentations that I created after the upgrade. Presentations created as private and then switched to discoverable
also exhibit this issue.

Thanks

Agnes · October 19, 2018, 11:14am

@Gareth_Vaughan Sorry for the inconvenience, sometimes it takes a little while for the system to update the features.

I tested your account and was able to modify privacy settings so everything should be up and running now!

Ben_Porter · November 21, 2018, 12:42pm

I am having the same issue. please could you privatise my document?
Thanks

Agnes · November 21, 2018, 3:52pm

@Ben_Porter I checked your account and the feature seemed to be working, could you check it again please?

AIRBUS_PESC_Prezi · December 17, 2018, 9:34am

Dear Prezi team,

I have the same problem. I just upgraded my account but I am unable to change from public to private.

Could you please help me?

Thank you,

David

Agnes · December 17, 2018, 3:30pm

Hi @AIRBUS_PESC_Prezi, could you log out and log back in and try using the feature then? Sometimes it takes a bit of time for the license to be updated but according to our system, you now have a Standard license so you should be able to set your presentations private.

cgcg7777 · January 24, 2019, 6:50am

Hi, i have registered for Prezi Next Standard, with the 7 day trial. I can not change my presentation settings to private, it has a lock. Can you do this in the trial period?

Catarina · January 24, 2019, 2:30pm

Hello @cgcg7777, I have investigated your account and you should be able to change the privacy now. Could you please let us know if you are able to do so?

cgcg7777 · January 24, 2019, 2:43pm

I could change it on my phone, but not on pc. All good now though.

Thanks

Chris Gibbs

0419 930 888

Catarina · January 24, 2019, 2:52pm

Hello @cgcg7777, could you please let us know if you are able to change through your computer?

cgcg7777 · January 24, 2019, 11:53pm

Yes working now, being the next day. Did not work yesterday even after log out amd back in. But working now. Thanks.

Thanks

Chris Gibbs

0419 930 888

Catarina · January 25, 2019, 10:05am

Hello Chris, I am glad it’s working correctly now!

Maura_Mayorga_Wenege · February 4, 2019, 2:01pm

Hi Prezi Team,

I just upgraded to standard and cannot change setting from public to private. I already logged out and in and it still won’t work. Could you please review my account?

Agnes · February 5, 2019, 9:34am

@Maura_Mayorga_Wenege I checked your account and the feature seems to be activated now. Sorry for any inconvenience.

Agnes · February 7, 2019, 12:41pm

5 posts were split to a new message: Deactivating view links

evan_li · March 29, 2019, 12:43am

can someone help to check mine account ? experiencing the same issue . Thanks .

Catarina · March 29, 2019, 10:45am

Hello @evan_li, we have investigated your account and it seems like it’s possible to change the privacy now. Could you please tell us if you are able to do so?

evan_li · March 29, 2019, 5:12pm

thanks, seems to be working now .

Sourav_Nayyar · March 30, 2019, 8:39am

Hello team,

I just converted from Prezi basic to Next and I am not able to change the privacy settings of the presentations that I had created. Need some help to resolve it.

thanks for your help in advance
sourav

Catarina · April 1, 2019, 10:00am

Hello @Sourav_Nayyar, are you able to change the privacy settings now?