Can't edit

#1

I can’t edit my basic prezi presentation any longer. Who do I contact for help?

#2

Hello @Benjamin_Marrero, please make sure you have stable Internet connection and that your computer and browser meet the system requirements. In case the problem persists please let me know and I’ll be happy to further assist you.

#3

Thank you, my Internet connection is good. I created presentation about a month ago with no problems. Now after login, i don’t even see it in “my presentations” and the only way i can access is by entering url of the presentation which I happened to write down. So I can get to ti but I can’t edit.

#4

Hello @Benjamin_Marrero, I believe what happened is that you have two accounts registered with two different email addresses. In the current one there are no presentations (and no deleted presentations either). The one you are looking for must have been created in another account.

#5

Ok, that is the problem. I thank you very much for your help. You are awesome!

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