Can't install Prezi Video app

Hello @Robbert_Marks, thank you so much, I have reached out to our development team so we can investigate this issue further. As soon as we have any news, we will contact you :slight_smile:

Hello @Robbert_Marks, could you please try to install it again using this link?

Let us know if it worked out!

Hi Catarina,

it seems that fix for my windows installer worked! My sincerest gratitude for your help, kudo’s to your development team! keep up the good work!

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Hello @Robbert_Marks, we are really glad you were able to install the app :slight_smile:

Let us know if we can assist with anything else!

i installed Prezi Video on my mac (catalina). All right.
I updated to the new version and from that moment it gives me installation error.
I uninstalled and restarted but nothing

I had same installation problem.
Just released updated installer(1.4.4), it seems ok.

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Now it works!
Thanks!

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I like to install prezi video desktop out of the chrome browser on the prezi video web page - I am logged in. Installaton runs so far, but interrupts short before finished with an error note.
Any ideas? thx a lot.

Hello @Roland_Trescher, I merged your post with the relevant thread. Could you please try to install it again using this link?

Let us know if it worked out!

This was the trick that I needed. As I was already set up as an Administrator and still getting the 1603 error. So thanks for this. Not sure though why, Prezi can’t manage this automatically.

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Hi,

I installed the Prezi Video App but after the installation it will not launch.
A white screen opens and closes again.

My OS is Windows 10 fully patched and I used the latest download of Prezi Video App.

Anyone an idea on how to solve this ?

Thanks in advance

Nicolas

Hey @Nicolas_De_Clercq I’ve merged your request to the relevant thread. Could you send us a bit more information about the issue? Could you send a screenshot of your Windows version?

Right-click on My Computer -> Properties and then post the information here.

Alternatively, for 32bit Windows could you try re-downloading and installing the app from here:
For 32bit Windows: https://desktopassets.prezi.com/cast/win/releases/Prezi.Video-x86-2.6.2.0.msi
For 64bit Windows: https://desktopassets.prezi.com/cast/win/releases/Prezi.Video-x64-2.6.2.0.msi

Let us know :slight_smile:

A post was merged into an existing topic: Can’t install Prezi Video - System Requirements

A post was merged into an existing topic: Can’t install Prezi Video - System Requirements

5 posts were merged into an existing topic: Can’t install Prezi Video - System Requirements

Ive downloaded the prezi app on my mobile phone for field work
yet none of my video prezi presentations was uploaded…
all other of the projects before has upgraded successfully , but the recent video apps after i had upgraded to this services has not uploaded to to my prezi app ive uploaded onto my phone

Hello @Cebeyon_Mattahs, we’re still developing the the mobile app for Prezi Video, currently it’s not possible to see those videos under the Prezi Viewer app, only your computer :slight_smile:

Hello there,

When I try installing the Prezi video app it shuts down during the presentation and I receive the following error 1603. . . i have Windows 7 professional with service pack 1 64-bit

I followed the instructions that were sent to @Robbert_Marks send by
Catarina in april 2020 but they did not work for me.

could you please help me.

Tanks,
Adriana.

Hello @ADRIANA_GUTIERREZ_DE , this issue is related to incompatible system requirements. Kindly check the requirements:

Minimum requirements for running Prezi Video:

OS: Windows 10, release 1607 or newer (64 bit or 32bit) or newer with updated drivers and DirectX 11 or higher. The 32-bit version of the application can only be installed on 32 bit Windows, the 64-bit version can only be installed on 64 bit Windows.
Processor: Intel Core i3 2.00 GHz or AMD equivalent
Memory: Minimum of 4 GB RAM
Graphics: NVIDIA GeForce 405 / AMD Radeon 5000 or higher with 512 MB memory (or comparable)
Hard drive space: The installation of Prezi Video requires about 200-300 MB. Since you’ll be creating full HD videos, it is advised to have at least 2 GB free space on your computer.

As you can see, your version of Windows is not compatible.

I hope this information was useful.

Thank you very much, your answer has totally clarified my doubts. . . .

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