Can't open a Prezi file to Edit


Please, I have 5 Prezi jobs, I’m trying to edit one of them but it starts to open, but it stops opening and stays like that. I’ve tried older files but the same happened. Please I have to do this job now, does anybody help me.
Thank you.


Hello, @Leonildes_Soares_de. Could you please share a link to the problematic presentation with us? Or if it is a portable, please send us a file via WeTransfer.


Did you get this resolved? Same happened to me morning of my presentation with VP


@Amirah_Thompson Please try the recommended workaround mentioned in the other forum topic and let us know if the issue is still not resolved.