Dear Prezi Community,
I’m trying to be sure my presentation works well for all future users as a portable file, as some of my colleagues have reported problems opening the portable files when I send it to them. On a Mac OS, exported carefully for Mac OS, I am able to open the portable file, so I’ll leave possible complications there for another thread.
Specifically to Windows operating systems, I am having problems though. I’m working on a Mac OS and have carefully (several times) downloaded the portable file to “Present using Windows.” I then mail the zip file to myself on a different computer running Windows. I download the file, unzip it, and try to open and can’t find any Prezi file that will open the portable file.
Incidentally, I was previously a user of Prezi Classic, and several times opened portable files on Windows and Mac machines without problems.
Can anyone advise? I need to be sure this file opens for recipients whether they’re using Windows or Mac machines. Thank you.