Can't record any videos

Hi there!
My prezi desktop app doesn’t record any videos, there’s always the same problem "Recording error "0 video timestamps from calculation’!
Please, help!

Hi @Daria_Tatarenko, could you please advise if the issue occurs on Mac or Windows?

I would suggest deleting the Prezi Video app from your computer and reinstalling it with this link. If this won’t help please send us a screenshot and we will investigate further.