[Closed] Revert a presentation to a previous version

Troubleshooting
#1

Good evening,

I would like to know if it would be possible to revert the content of a prezi to an earlier version, having been saved on the 22/01/2019, around 21:00 (UTC+1, CET, Paris).

Here is the link to the document : https://prezi.com/p/h5mvwlpslwzs/

Thank you very much for your assistance.

#2

Hello @Julie_Raimundo, I reverted the presentation, could you let us know if it’s the correct version?

#3

Hello @Catarina,
It is! Thank you very much for reacting so quickly.

Wishing you a good day.

#4

Hello @Julie_Raimundo, I am glad it’s resolved now. Have a great day!

#5

I’m having the same problem I would like to revert my presentation to 9:10 am today 3/5/19 https://prezi.com/view/zog2g6LzYozpUskuVsnX/

#6

Hello @jake_lown, I have reverted the presentation. Please let me know if you need further assistance.

#7

Hi all, long shot I know. But Is it possible I can revert this presentation to a version on April 20, 2017?

https://prezi.com/xknt-2ibycw1/edit/

I know it’s 2 years back but would help a lot!

Cheers

Gavin

#8

Hi @Gavin_Moffat! We investigated your presentation and it seems like no content was lost. Could you try to open it via this link and let us know if this is the version you’re looking for?

#9

Hi Kata

Thanks for your response. I think maybe I deleted the old one and replaced with this, I can’t remember as it was so long ago!

I take it there is no way to retrieve deleted presentations?

Thanks

Gavin

#10

Hi @Gavin_Moffat!
Thanks for getting back to us. Unfortunately, if the presentation was deleted on user end, I am afraid, there is nothing we can do.

However we reverted a version of the link you have sent to April 20, 2017. Please check it and let us know if you think this is the right version.

#11

Perfect, thanks so much! that’s the right version.

Thanks again, really appreciate it!

#12

Hey @Gavin_Moffat!
We’re glad to hear that. If you have more questions, please don’t hesitate to contact us! :slight_smile:

#13

I couldnt find the insert video tab on the Mac application so i moved to online and when I saved and went back Im missing about 12 previous slides. Can that be reverted? It’s that or suicide. Help and thanks so much in advance.

Here’s the link to the prezi: https://prezi.com/p/02gxugp8bbgc/

#14

Hello @Brian_Griffis, unfortunately we can’t see any loss of content registered in our database, so it’s very likely that there was some firewall restriction blocking your access to Prezi and the new content wasn’t saved. Please, check this article with more information on how to resolve this issue.

#15

Hi Catarina,

It must have been saved for when I went online to add the video, the content was there and then when I switched back, it was gone.

#16

Possibly its in another file as the link on the application was different than the one online:

https://prezi.com/view/iRSgUUBAyvWd8MkUId7v

#17

Hello @Brian_Griffis, there isn’t any loss of content in our database which means that probably the presentation wasn’t syncing correctly due to some firewall issue and those changes weren’t registered. Please, always try to guarantee that your presentation is synced either on the desktop application or the online editor (browser).

#18

I’m having the same problem. I would like to revert my presentation to 12pm today 5/3/19
https://prezi.com/view/pHxZePjGySjMxz8t8wgx/

#19

Please disregard my previous message. I went ahead and contacted support directly.

1 Like
#20

Hello
I would like to know if it would be possible to revert the content of a prezi to an earlier version, having been saved on the July, 5 2019, around 22:00 (GMT-4, Venezuela).

Here is the link to the document : https://prezi.com/p/v7ajfcduiame/1-taller-servicio-excepcional-e-imagen-extraordinaria/

Thank you very much for your assistance.