CONVJOBFAIL - Error maessage when inserting single page PDF


I have trying to insert a PDF - As far as I know, this is the only file type that doesn’t distort when you zoom in. I have created the graphic in adobe illustrator and an earlier version of the graphic works fine. I am struggling to understand what is sopping the PDF from working.


@Jonny_Newsome If you get a “CONVJOBFAIL” error message, it usually means the file format is unsupported.

Could you send us the link of the presentation and the file in question via WeTransfer (as a link) so we can test it? Thanks in advance.


@Agnes I have now resolved the issue - There was an element of the design that must having being currupting the graphic. The pdf now works!