Credit Card Issues

Im running into the same issue. Ive used a Visa and amex and different browsers but it wont let me upgrade so i am unable to unlock new features. I am also unable to chat or call because you need to be upgraded. Can anyone help me?

Hola, no puedo pagar para tener prezi plus, pueden ayudarme, saludos

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Hello @zaiba.jetpuri, what error message do you see when trying to make the payment? You can reach out to our Account and Payments team directly at +1-415-658-6292 (Monday - Friday, 9 AM - 5 PM ET), regardless of the type of license you have.

Hola @David_Becerril_Ruiz, disculpe cualquier error, estoy usando un software de traducción. ¿Puede por favor intentar abrir Prezi en un navegador diferente o usar una tarjeta diferente? También puede enviar una solicitud de ayuda directamente a nuestro equipo de Cuentas y pagos en esta página.

HI sara, I get a generic error message. I have now tried this on multiple computers as well as my own cell phone. Nothing will let me unlock or upgrade. I have also called the number you directed me to 6 times this morning and receive a generic automated
message that there are other people being helped right now and it directs me to the website, and then there is an option you can press if you want to wait but the call automatically hangs up once you press it so I don’t have a way to leave a message or hold
to wait for someone.


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Hello @zaiba.jetpuri, one of my colleagues got back to you via email, they will be able to assist you.

I have been trying to upgrade my account with CC i tried through my laptop and also with different browsers it keeps giving me the message “Your request could not be processed”
I even tried with PayPal it gives me the same message.

Please help

Hello @Madi_AlMadi, I can confirm that the payment went through yesterday and your license is active.

A post was split to a new topic: Process payment

Same problem. Not possible to pay. Only get an error message; Something went wrong…
help !!!§

Hello @Truls_Birkeland, your license is active now and the payment has been processed, please let us know if you need further assistance.

A post was split to a new topic: Declined payment

4 posts were split to a new topic: Payment issues

A post was split to a new topic: Payment issues

Hey Prezi Team! Im trying to process the renewal payment for my account but an error saying that my payment could no be processed and asking me to contact my bank is poping up. I have contacted my bank and they have informed me that there was absolutely no restriction on my credicard and that Prezi is attempting several times to process charge withouth sharing with them the amount in reference to my subscription. Im a very active user and until the present moment I could not renew my account. I must higlight that the credicard Im usin is the same used one year ago to subscribe. Last but not least, I have tried three additional cards and the same generic message shows up.

Please , can I pay for one month only !!!
that’s not logic to pay for one year and I will not use it all the time
before I was paid one month
then after 5 months I paid again , etc

Can you help me to pay for a month !! as you mention the price is per month !
but when I want to pay , it’s total of 180 USD !! I can’t pay that for now

Hello @Ousamah_Ahmad I’ve moved your request to the relevant thread.
I’ve investigated your account and it looks like both of your licenses were set to free so the renew process failed. Can you try to renew your monthly subscription again? :slight_smile:

Hope this helped!

Hey @Gustavo_Reinoso, I’ve checked the account and it looks like the payment successfully went through and your licenses have been renewed by another Support agent.

Let us know if you need assistance with anything else :slight_smile: