Current prezi user does not have zoom app access token

I’m supporting my main client to get Prezi working with Zoom. When they try to open the Prezi app from Zoom to set up getting permission to access the Prezi camera they get the error “current prezi user does not have zoom app access token”. A screen shot has been provided.

Is this a prezi issue or a zoom issue? Any suggestions?

Hi @Dewi_Anderson

Welcome to the forum!
Could you please ask your client to uninstall the inbuilt app and reinstall it as a first troubleshooting step?