Desktop App not working


I installed the program following all the steps. When opening Prezi Desktop on my surface (Windows 10) the program refuses to open. It acts like it is opening but ends up stopping right before it completely loads and the window is completely translucent with nothing inside. Is this some sort of windows 10 bug? I uninstalled in reinstalled three times with no luck. Though it does work on one of my other desktop computers…

Attached is an image of what it looks like.

Hope it helps.


@Terri_Wallace Could you provide us with the exact system and technical specifications of the device you are using so we can run some tests? Thanks in advance.