Desktop prezi video error: STATUS_INVALID_IMAGE_HASH

I downloaded the desktop prezi video software. On the right of the screen I get this error: STATUS_INVALID_IMAGE_HASH

Does anyone know how to solve this? Thanks much.

Hi @Eiran_Gorodeski, could you please let me know if you are on Windows or Mac? What is your exact OS version and device model?
Could you also send me a screenshot of the error message?