Download Failed - Prezi Classic Desktop

Hi there,

Currently our Prezi’s are not downloading on the app, it’s just saying ‘Download Failed’ on all of them. Works fine through the internet and you can view them on the iPad however when editing or viewing on Desktop, it’s just saying download failed.

Any ideas?

I just logged into Chrome, and was able to complete the download. Problem Solved!

It’s not, because it doesn’t work on the Desktop app which is what I need it for.

Hello @HSA_Marketing, most likely a firewall or another security software running on your computer is causing this problem. I would suggest visiting this forum post where you can find the instructions on how to troubleshoot firewall issues. I hope this helps.