A post was split to a new topic: Inserting YouTube videos
@Lana, I was able to successfully play mine on Chrome. Thanks!
@Brian, very glad to hear it!
3 posts were split to a new topic: YouTube videos don’t play in my Classic presentation
A post was split to a new topic: YouTube videos don’t play in Prezi Viewer
Hi, I am having a problem with my youtube videos playing. Up until about a week ago it was working fine and now they will not play. I have a presentation to do on thursday, please help!
Hello, @Kellen_McManus. Sorry to hear you are facing this issue. Could you please send us a link to the presentation?
I have also the same issue with all the youtube videos inserted. Here the link
@Roberto_Ruiz I tested your presentation and the video was playing on our end.
Please try to open the link in a different browser and/or from a different network and make sure there are no firewall/adblock settings blocking the video.
Hi, I inserted a Youtube video in Prezi using Chrome, it doesn’t play. It works in Safari though. Thank you for your help.
The Videos in my Prezi do not work when I present my Prezi, only when I am in edit mode. They play only after I edit, but when I just go straight to presenting it, the videos don’t play. I tried Firefox and they do work with Firefox, but I need them to work on Chrome because that is what everyone in my company uses. Thanks.
Here is a link to my Prezi:
I would recommend you to try to present it using our old viewer:
Please, let me know if it worked out
Thank you for your help! It worked!
I was just wondering, is there a way to set the default so that all of my Prezis always play in the old viewer? Or do I have to do it before I play each video?
Hello @Discovery_Seminar, you will need to select the old viewer every time you present
My embeded video is not playing on Google Chrome but is playing on Edge. is there a known issue with Chrome?
Hey @Josh_Ashford, can you try opening the presentation in Chrome’s incognito mode? It sounds like some plug-in or extension is blocking access to some of Prezi’s features.
Let us know if the issue still persists!
I want to insert a video in my Prezi Next desktop app, but it didn’t work.
Could someone give me some advice?
Hi @Bin_Zhu, I’ve merged your question to the relevant topic.
Please note that the video is not playing in the edit mode.
I would recommend you to click on the present button on the top right corner if you would like to see the video playback.
Hope this helps!