Embedded Youtube video doesn't play

The embedded video doesn’t play even though I already have a Plus account?
Pls need help ASAP!

Hi @Hah_Heh, could you please specify in which product the inserted YT video is not playing? Is it Prezi Present, Design, or Video?

Youtube and any uploaded video and audio

Hi @Hah_Heh, could you please send me a full screenshot of the issue?

Please note that in Prezi Video the video playback is not possible for youtube videos and no audio playback is possible for inserted videos.