Error 404 when trying to reset password


#1

When klick on the link to reset the password for my main account it sends me to the error 404 page.


#2

Hello @Eric_Zollinger, could please you try to reset your password through this link: https://prezi.com/profile/reset/? Let us know if it worked out!


#3

Still doesn’t work.


#4

Hello @Eric_Zollinger, could you please tell us which web browser are you using? Are you connected to an office/school network?


#5

It worked now. The problem was probably that I used the forwarded E-mail and not the initial one.


#6

Hello @Eric_Zollinger, I am glad it’s resolved now!