Error message id: 10000 (FAQ)

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You received this error message because Prezi couldn’t import your PowerPoint presentation.

As a test, please try adding this sample PPT file to your presentation.

If you could add the sample file, the PPT you were trying to add is either corrupted or contains media files that are not supported by Prezi.

If you could NOT add the sample file, please follow these recommendations:

  • Allow (whitelist) JavaScript, cookies, Flash and pop-ups for *prezi.com, *.prezi.com, *.static.prezi.com, *s3.amazonaws.com, *.prezi.com.s3.amazonaws.com, *.preziusercontent.com, *prezi-a.akamaihd.net and *.cloudfront.net each for both http and https in your browser, and any firewall software, browser privacy add-on, etc. that you may be running on your computer.
  • Try changing browsers. Our website supports all major modern browsers, but for the best experience, we recommend using the latest version of Firefox, Chrome or Safari.
  • Update Adobe Flash

*Note: If you are experiencing this issue from a protected network, you may need to ask the responsible IT person to make these adjustments for you. This is common if you are trying to access Prezi.com from an educational institution or a company network.


For more information please see these articles in our Knowledge Base:
General advice on firewalls and security settings relating to Prezi
System requirements for Prezi

Still have questions? Browse the FAQ or ask the community.