Error message: Something seems to be broken here

I have been doing a presentation and it worked all fine until i got this message. I couldn’t access to any of my previous presentations because it would show the same message. I asked a friend to open the link, and it works for them, but not for me.
This is one of my broken-link presentations:
Could you please help me know what I should do to fix it?
Thank you

Hello Sarah Sabry,

Can you try these suggestions: have you moved location / wifi
area? it may be that is being blocked by some security measure at
your workplace/location:

  • check to see if you have the latest versions of Adobe flash (if using the old player)

  • check you do not have a Firewall / virus checker that is blocking Prezi

  • you may need to whitelist in its security properties (*

  • Is your internet connection OK - is it just giving you the problem?

  • can you open it from another computer (e.g. a friends living elsewhere) this would
    indicate a local problem

  • if you can try another browser (Firefox,Chrome etc).

  • if stuck, you could try downloading a portable Prezi to show your colleagues



Don’t forget that (if you haven’t already) you can upgrade your license to
get more features (own logo, privacy and more space for your Prezis -

Hi, I have the same problem!
I’m was editing my prezi and suddenly i lost my connection. When the connection is reestablished and I wanted to continue editing the message appeared.

Please I need help, it is for a college work.

The broken link is

Hi Vera,

Everything is ok! Thks!