Error msg: " id: 2000 the reason is: PreziError id: 2002 the reason is: ErrorEvent ioError Error #2032"

Not sure if my problem lies in this category but i really need help on this! Everytime I open my prezi it say “Your image or video could not be loaded. Please reload your prezi. If the problem remains, please contact Prezi support.
Technical details: id: 2000 the reason is: PreziError id: 2002 the reason is: ErrorEvent ioError Error #2032” Plz help!!! http://prezi.com/lzu0jzl-met9/?utm_ca…

Thank you very much!! I understand now.

Hope you have a great day!