External camera is not launched in the PV desktop application

My Sony Rx VII camera, that I use to Live stream and for ZOOM integration, is NOT being discovered by the Prezi Video desktop app!!!

I am using the Elgato Cam Link 4, and all settings for camera work perfectly good in ZOOm.

When I go to Change Camera in video App, it see’s the camera Connected; But DOES not launch when selected!!!

Here is system details:

Model Name: MacBook Pro
Model Identifier: MacBookPro16,1
Processor Name: 8-Core Intel Core i9
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache: 16 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
System Firmware Version: 1554. (iBridge: 18.16.14663.0.0,0)

Please see attachments! Help! Or I will need full refund as NOT useable otherwise!!!

FYI, I am using LATEST available Prezi desktop app.

Hello @Marc, thanks a lot for the detailed report, we’ve already forwarded this to our development team and they’re currently analysing it.

We’ll get back to you as soon as we have any developments!

Still nothing, ehh? Was curious to hear how, if any way, can I reconcile and if this is a KNOWN bug. I missed being able to use the app because of this BUG!

Hello @Marc, yes, this is a bug and our developers are currently working on it, thanks for reporting it.

We’ll update this thread once we have any developments on it!