Is there a way to get an old Prezi I made in October? I cancelled my account in November and just reopened my account. I get an error when I try to click on my old Prezi link.
Could you send us the link in question please? With a cancelled account you should still be able to view your presentations and use the view links you previously created, so that should not be an issue. Thanks in advance.
Thank you so much for your support! I am the Alaska State Teacher of the Year and now will prepare for National inductions. This Prezi took a lot of time and heart. The link is
I get an error 404 Lost in Space.
Is this the only presentation you created back then with your account? I cannot see any presentations currently in this account but there is one presentation that was deleted two days ago. Could you tell me what exactly happened when you logged into your expired account?
I clicked on the link from an email that I sent to someone and my account opened. My friend told me she got that error last week, so I tried it and the error popped up. I tried starting a new one but deleted the new one in hopes of being able to retrieve the old one and not have to spend hours on it again.
I’m very sorry but it seems like you actually deleted the presentation itself and in this case we are unable to restore it. I wish there was a way to access it again but due to legal restrictions we are not capable of reverting deleted presentations.
I did not delete the original Prezi that I created in October/November. From the first time I tried to click the page and got the error. It worked in November, but has not worked since then and was NOT deleted! I am disappointed. The link was https://prezi.com/view/V5Y97SqfW6sR2SyOi8un/ - it shows an error - Lost in Space and when I clicked on my presentations it was not there. There was only a way to create a new one or watch a tutorial. I never deleted the original. The only thing I deleted was one that I started to create this month and I deleted it the day I started it - not the old one. If there is ANY way you can help, it would be greatly appreciated! It is for the National Teacher of the Year.
Hello @Danielle_Riha, could you please send us the account where you have originally created the presentation?