"Having trouble accessing the editor" error message

Hi,

I cannot edit my presentation due to what I believe is an internal error from Prezi’s system. Is there any way you can look into this? I really need to get this completed today and I’ve tried multiple avenues to alleviate this issue but it seems that I’ve exhausted all of my options. (please refer to the screenshot I’ve attached)

Thank you!

how i can solve this problem and i want to edit my prezi

Hello @Kassandra_Walder and @reem_omar , you should be able to access the Prezi editor without any issues now. Could you please refresh the page and try once again?

Hope to hear from you soon!