Help! How do I cancel my free subscription?


#1

I signed up for the free trial, but after signing up I realized I did not need Prezi. I want to cancel my subscription before the free trial runs out but when I got to my account settings and click on license, it does not give me an option to cancel??? HELP please! @Vanda


#2

Am facing the same issue! Did you find a solution?


#3

not yet! I hope I do soon though!


#4

@Maggie_Gay, @Nikita_Merchant. Very sorry for the inconvenience, this has been taken care of, both of your subscriptions have been cancelled.

Please let us know if you need any further assistance!


#5

Quiero cancelar mi suscripción y no encuentra la opción “Cancelar”
Por favor tengo el mismo problema, no encuentro donde dice cancelar solo dice “continuar” y cuando comencé la prueba gratis decia bien claro que podía cancelar mi suscripción en cualquier momento, espero la solución lo antes posible.


#6

@Rocio_Chamorro Por favor, disculpe mi escritura. Estoy usando un software de traducción para comunicarme.

Puedo confirmar que su suscripción se canceló correctamente y no se le cobrará en el futuro. Por favor, hágamelo saber si tiene más preguntas.


@Rocio_Chamorro Please excuse my writing. I am using a translating software to communicate.

I can confirm that your subscription was successfully cancelled and you will not be charged in the future. Please let me know if you have any further questions.