How do I check my subscription


I think you have over charge my card.

I choose a basic subscription as 99.00 pesos and I´ve been charged for more than 200.00 pesos.

I do not find any option to ask for details or accoutn claimings.

Can you help me !!

Hello @Gabriela_Torrijos, you can download your invoice and check, and also in the account settings page you can confirm the details of your license. Please follow these instructions to download an invoice:

  1. Go to your Account Settings page.
  2. Select the “License” tab.
  3. Under “Payment,” you’ll see your payment info and billing history. Find the date of the invoice you’d like to download.
  4. Click on the PDF and you’ll be taken to a screen to fill out your billing information. This information can only be changed when you get a new license or renew an existing one.
  5. Click Continue after you’ve completed the form. Make sure you fill in your information carefully, as once you continue, you will not be able to change the information.

If you need a refund, you can request it here.

Let me know if this was helpful!