How to cancel subscription

Hello @Constanze_Hundt, we can confirm that your subscription is canceled and your license won’t renew again :slight_smile:

Would you be able to cancel my subscription as well please?

Hi @Marvens_Lafrance, I have checked on your account and you have a free account, therefore there is no subscription to cancel. :slight_smile:

Hello I wish to cancel my subscription but like many other when clicking “the big blue button”, I get an error message: “Error, please try again later.”
Can you help me with that?

Hello @Yannick_Abaul, we can confirm that your subscription is canceled :slight_smile:

Hi,

I’ve been trying to cancel my subscription - but everytime I try to finalise it by entering my password to confirm, Prezi will say “Error, please try again later”. It is not an incorrect password as I’ve tried to use another password and that said “Incorrect password”

Anyone can help? I just want to cancel the subscription - haven’t used it for years!

Cheers

Hey @Adibah_Rajali I’ve merged your request to the relevant thread. We can confirm that your subscription is canceled so your license won’t renew again :slight_smile:

] Can you support me how to cancel my subscription?. i couldn’t see any cancel subscription button. Please, I need to cancel it as soon as possible. Thanks a lot

Hi @Mary_Attokurova, I can confirm that your license has been canceled successfully and there will be no charges on your payment method. :slight_smile:

Hi,

I can’t see the ‘cancel subscription’ button, can you please help me out and end it? It’s supposed to start today :frowning:

Thanks

Hi @Mattia_Costa, you do not see the cancel subscription button because your license is a free Edu Video Privacy license which cannot be canceled - as it is free. :slight_smile:
Hope this helps!

1 Like

Thanks. However, I strangely received an e-mail saying that my paid membership was about to start. Should I be worried?

Hi @Mattia_Costa, in this case you might have a 2nd account registered for a trial. Let me send you a private message to better help you with this.

3 posts were split to a new topic: Cancel subscription

A post was split to a new topic: Cancelar suscripción

So, when I try to cancel my subscription, it keeps saying wrong password. If I am billed for it after my free trial i will be upset. How do I fix it?

Hello @Ashia_Smith, I merged your post with the relevant thread. We confirm your subscription is now cancelled :slight_smile:

Hi,
Please, I need to cancel my premium suscription before the payment will be done and I don´t see in my account the bottom for cancel it, as you say in the support guide.
Looking forward to hearing from you.
Thanks

Hey @MARIA_LAURA_MOSQUEDA we can confirm that your subscription has been canceled :slight_smile:

I’d like to cancel my subscription, but when I press the button it doesn’t do anything.