I cant CANCEL my subscription


So I got the free trial to be able to access the add music feature… to see if I liked it… and now I can’t cancel my subscription. So I’m hoping my account won’t be charged for a subscription I got to test out a feature that I wasn’t even able to test out.
For someone that loves to prezi for big projects, I’m super disappointed.
Please help.



Hi @cheyenne_rollins, we are sorry for the inconvenience.

I can confirm that your subscription has been successfully canceled, however, according to our system, you signed up for a trial for the Standard package which does not include the option to include voiceovers in your topics/subtopics.

Would you like me to set up a 7 day trial for the Plus license for you so you can test the feature?