I can't renew my PLUS PLAN

when i try to renew my plan PLUS and add all the data needed it says: ‘An error has ocurred’
but it doesn’t specify anything else.

Hello @Eulalia_Lorenzo, we’ve made some changes to your account, can you please try to renew your subscription now to see if the payment goes through?

It do not work yet

Hello @Eulalia_Lorenzo, looks like your card (last 4 digits: 9308) is being declined. Can you please try using a different payment method and updating it on this page: https://prezi.com/plan/change-payment/ If you need further assistance feel free to reach out to us.