I haven’t received my Edu registration email (FAQ)

Prezi Classic Prezi Classic Support FAQ
#1

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Here are a few recommendations that might help the Prezi Edu verification email arrive to your inbox.

  1. Make sure you are trying to sign up with an educational email address. It doesn’t have to end in .edu, but should be provided by an educational institution.

  2. Check your spam folder. Confirmation emails are often automated and are sometimes considered spam.

  3. Edu verification emails are sent from an email address ending in @notify.prezi.com Please make sure  @notify.prezi.com is allowed to pass through/whitelisted in your email settings, browser and any firewall software, browser privacy add-on, etc. that you may be running on your computer.

  4. An academic email server may be blocking the email from being delivered to your inbox. This is a common issue with protected school networks.  If you are connecting from behind a school firewall, you may have to ask the responsible IT person to make the adjustments listed above, and to whitelist the following IP address: 50.56.16.71.

Still have questions? Browse the FAQ or ask the community.

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