I’m trying to reset my password, but the password reset email never arrives to my email address. Can you help?
- Check your spam folder. Confirmation emails are often automated and are sometimes considered spam.
- Add the email address email@example.com to your address book to ensure Prezi emails always make it to your inbox.
- An academic/corporate email server may be blocking the email from being delivered to your inbox. This is a common issue with protected school or company networks. If you are connecting from a protected network, you may have to ask the responsible IT person to whitelist this IP address: 220.127.116.11.