I haven't received my password reset email


I’m trying to reset my password, but the password reset email never arrives to my email address. Can you help?

  1. Check your spam folder. Confirmation emails are often automated and are sometimes considered spam.
  2. Add the email address prezi@notify.prezi.com to your address book to ensure Prezi emails always make it to your inbox.
  3. An academic/corporate email server may be blocking the email from being delivered to your inbox. This is a common issue with protected school or company networks. If you are connecting from a protected network, you may have to ask the responsible IT person to whitelist this IP address: