I haven't received my password reset email


#1

I’m trying to reset my password, but the password reset email never arrives to my email address. Can you help?


#2
  1. Check your spam folder. Confirmation emails are often automated and are sometimes considered spam.
  2. Add the email address prezi@notify.prezi.com to your address book to ensure Prezi emails always make it to your inbox.
  3. An academic/corporate email server may be blocking the email from being delivered to your inbox. This is a common issue with protected school or company networks. If you are connecting from a protected network, you may have to ask the responsible IT person to whitelist this IP address: 50.56.16.71.