I signed up with a Google account, and I can't cancel my subscription


#1

Well, I’m trying to cancel my subscription. The problem comes when I ask for a password. The thing is that I do not have a password because I’m registered with a Google account, and not with a Prezi account. What I can do?


#2

Please generate a password by resetting your password on this page. Afterwards, you should be able to cancel your subscription.


#3

I’m trying to cancel my renewal but when it asks me for my password to confirm I get an error message. It’s not the wrong password because you get an “Inccorect password” message if that’s the case. I tried to close my account completely but it won’t let me because of the pending renewal.

Should I just contact Paypal to block the renewal from going through? Is that my only option?


#4

I have the same problem


#5

@Albert_Stoddard and @Severin_Pfister could you please tell me the exact error message you get? Could you perhaps try to cancel in a different browser, as well?


#6

Also, if you registered to Prezi by using single sign-on, then follow my advice from this topic:


#7

Problem can be solved by reseting the password for anyone who signed in with a Google account.


#8

2 posts were split to a new topic: Cancel my subscription