Icons don't load


I am running into an issue where the icon images will not load in the search menu on the right hand side. It seems that it’s only for certain types because when I scroll all the way down, some images do load. I am using Chrome FYI.

Hello @Lou_P, is this issue happening with all the presentations? Do you have any AdBlock enabled in your browser?

Hope to hear from you soon! :slight_smile:

Hi Catarina,

Yes, it is happening with all presentations and I do not have AdBlock enabled. I am able to click on the “blank” icons from the menu and they do get added successfully to the presentation. Also, I’m attaching a screenshot showing how some of the icons load.


Thanks for the quick response!


Hello @Lou_P, thanks a lot for the screenshots, I have investigated your account using the latest version of Google Chrome, and I could load all the icons, as you can see here :slight_smile:

I would recommend you to clear the cache/cookies of your browser, and restart your computer afterwards. After this, let us know if you are able to load the icons!