id 3001 error #2038 when saving my prezi as a PDF

I have looked endlessly online for a solution to my problem. I am not able to save my prezi as a PDF. It gives me the error #2038. I have found little to nothing on how to fix this. What I have found, I’ve already tried with no results. I’ve downloaded the latest adobe flash, my computer has more than enough space, and my pop-up blockers is off. What am I doing wrong? I need this prezi for my project.