Importing PPTX file and after choosing Import All, nothing happens

I have a Powerpoint file that I am trying to import. It seems to go through the import and then presents me with a message to either Import All or cancel. I choose Import All and then nothing happens. What amI doing wrong?

Hello @Fred_Gruber, could you please specify if you are using Prezi Video or Prezi Present?

Could you send me a screen recording of what happens?