Inserting YouTube videos

video

#1

Is there another problem currently with inserting youtubevideo’s? The feature is disabled???
Saskia


Embedded Videos No Longer Playing
#2

Hello, @Saskia_van_der_Linde. Everything should work well. Could you please let me know what browser you are using? Please know it should meet the system requirements.

Also, such cases can be connected to a firewall-related problem, so it could be useful to check our topic on troubleshooting firewall issues.


#3

I have worked always with prezi, I made lots presentations.
It didn’t work in firefox, Chrome works fine!


#4

Could you please let us know the Firefox version so that we could look into it further?


#5

61.0.2 (64-bits)


#6

Thank you for the information. We have run a test and everything seems to work well on our end. Does it happen with a specific presentation? Could you please send us a link to it in that case? Also, it would be very helpful to have a screenshot/screencast of the issue.


#7

3 posts were split to a new topic: Cannot play videos


#8

It is strange, the problem occures in different presentations, but smetimes it dows (2 hours ago) and sometimes it doesn’t (now).

So probably not solvable


#9

If the problem comes and goes, it is possible it is connected to the environment, such as the browser version, the internet connection, and etc.