Audio in prezi plus is not working. It doesn’t work for topics either
@Fred_Macfarlane, sorry you have encountered this issue. Is the option greyed out? Could you please let us know what operating system you are using and whether it happens in a browser (then we would also need browser type and version) or in the desktop app?
It is working now. I have Windows 10 and using google chrome. It was frustrating trying to reach someone there at prezi to help me.
I’m glad to hear it works. And I am sorry if you came across any complications reaching out to support.
Keep in mind that the audio function will be grayed out if you don’t have a topic or subtopic selected. As soon as you select something that can have an audio clip attached to, the option will no longer be grayed out.
I recently created a Plus account. As I’m trying to add audio to a subtopic, it’s not allowing me to. The little music note is greyed out, and no window pops up.
I tried IE, firefox, and Chrome. I tried on both desktop and laptop, both uses windows 10. None worked.