Lost Presentation


I created a Basic free trial account this afternoon and created an entire presentation and saved the file constantly. I signed out and and signed back in and I can’t see the presentation. Can you help me find it based on my email address? I’ve tried switching from Classic to next and I still don’t see it.

Here is the link that should have been the file: https://prezi.com/p/hrjoz2zyy0ib/

Thank you.


Hello, @Meagan_Samuel.

I am sorry you are having this issue.

Could you please let us know whether it was a new presentation or you edited the Getting started presentation?


Thank you so much for your quick response. I started a new presentation. I have rebuilt the deck in the meantime, but do appreciate your getting back to me.



I see! Should you have any questions, we’d be happy to help further.


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