My Prezi Video shows everything looking and working fine when I open it before starting Zoom or a Google Meet. However, when I try to connect to the Prezi Camera, it does not work.
On Zoom there is a frozen picture or a black screen.
On Google Meeting, it says “Camera is Starting” and stays that way forever.
I have been in contact with the Prezi Support email, but they have not been able to help even though we have been emailing back and forth for 10 days.
I have the latest zoom and prezi updates. I have also uninstalled and reinstalled both. Nothing seems to work. I am an online teacher and my company is considering letting me go because I can’t use Prezi, so I am DESPERATE! Any help, suggestions, tips, ANYTHING would be appreciated at this point!