[MAC] Prezi Camera not working with any program

My Prezi Video shows everything looking and working fine when I open it before starting Zoom or a Google Meet. However, when I try to connect to the Prezi Camera, it does not work.

On Zoom there is a frozen picture or a black screen.
On Google Meeting, it says “Camera is Starting” and stays that way forever.

I have been in contact with the Prezi Support email, but they have not been able to help even though we have been emailing back and forth for 10 days.

I have the latest zoom and prezi updates. I have also uninstalled and reinstalled both. Nothing seems to work. I am an online teacher and my company is considering letting me go because I can’t use Prezi, so I am DESPERATE! Any help, suggestions, tips, ANYTHING would be appreciated at this point!

I am having the same issue. Hoping that by replying here I can help get us some attention from Prezi Support.

Hello people, thanks for reaching out, this issue is something we could reproduce and our team is working on it right now.

My colleagues will get back to you as soon as possible.